Frequently Asked Questions
How long will it take for my order to ship?
Orders are processed within 2 business days of purchase.
Pre-order items are made to order and may take up to 21 business days to be prepared for shipment.
What is the estimated delivery time?
- Hong Kong: 1 - 2 business days
Taiwan: 2 - 3 business days
Overseas: 7 - 14 business days - Check here for your country/region
What is your return & refund policy?
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy.
Please refer to our policy here.
What is the best material for sensitive ears?
Most people with metal sensitivities are able to wear 14k solid gold.
With care, 14k solid gold can last forever. Gold is one of the most stable materials available for fine jewelry. It can withstand most elements and still retain the warmth and colour that we love.
Shipping
Pre-order Items
All our products are made in Japan and South Korea and shipped to our warehouse in Hong Kong.
It may take 7-21 days for production and shipment to Hong Kong. You will receive notification and tracking details once we ship your purchases.
Tracked Shipping
Our items will be delivered by courier with tracking number for your peace of mind.
We use SF Express within Hong Kong and Taiwan and Hongkong Post e-Express for overseas.
- Estimated delivery time
Hong Kong: 1 - 2 business days
Taiwan: 2 - 3 business days
Overseas: 7 - 14 business days
Free Shipping
We offer free express shipping for purchases over the following amount:
Hong Kong: over HKD 700
Taiwan: over TWD 5,000
Overseas: ranging from USD 120 to US$ 325 [Click here to check for your region/country]
About us
Who are we?
Hello from Pristine Style! We are a group of passionate jewelry makers who like making delicate jewelry for everyday wear.
We all deserve a little sparkle.
So here we are.
Production
Our pieces are thoughtfully designed and made from our trusted origins with stringent quality control to protect your wellbeing. Our production is based in Japan and South Korea.
Materials
Our items are mainly made of 14K solid gold and sterling silver.
We also offer a limited number of 18K gold plated brass pieces and other non-solid gold pieces.