FAQ
Shipping
Where do you ship from?
We ship worldwide from Hong Kong.
How long will it take for my order to ship?
Orders are processed within 2 business days of purchase.
Solid gold items are made to order and may take up to 21 business days to be prepared for shipment.
What is the estimated delivery time?
- Hong Kong: 1 - 2 business days
Taiwan: 2 - 3 business days
Overseas: 7 - 14 business days - Check here for your country/region
How do I track my order?
You will be notified by e-mail of any status update regarding your order.
Once the order has shipped, you will receive an e-mail with the tracking number.
Return & Refund
Do you offer free return or exchange?
Unfortunately, for hygiene reasons, we are unable to offer returns or exchanges at this time. All items are final sale.
What is your return & refund policy?
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy.
Please refer to our policy here.
Customer Care
What material is Pristine Style made of?
Our items are mainly made of 14K solid gold and sterling silver.
We also offer a limited number of 18K gold plated brass pieces and other non-solid gold pieces.
You may refer to the product page for detailed descriptions of the materials used.
How do I take care of my jewelry?
Understanding the materials of your pieces will help you keep your pieces in its best condition for years.
Please see our jewelry care guide here.
Can I update or cancel my order once I have placed it?
As long as your item is in stock we will start to prepare your order immediately and you only have a limited window to amend or cancel your order. Please contact us at orders@pristine-style.com for assistance.
Why is my jewellery tarnished?
Some of Pristine Style jewellery is crafted from Sterling Silver or 18K gold. Pure gold or silver is generally too soft for producing luxury jewellery and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.
Gold and silver are very stable elements, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity. To keep your jewellery looking its best please follow our care instructions.
What is the best material for sensitive ears?
Most people with metal sensitivities are able to wear 14k solid gold.
With care, 14k solid gold can last forever. Gold is one of the most stable materials available for fine jewelry. It can withstand most elements and still retain the warmth and colour that we love.
