Unfortunately, we are unable to offer returns or exchanges at this time. All items are final sale.

We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy. We are to address this problem immediately.

Please email to info@pristine-style.com right away, and include the following information:

- Subject: Return Request - <Insert your order number here>.

- The details of the damaged/defective product received.

- Attach electronic images of damaged/defective products upon receipt.

We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you.

The returns products are excluded :

- Any product returned more than 3 days after receipt date

- Product has been opened/used

- Product is not its original condition/damaged/missing part

- Any free gift/sample not returned

- Products without official receipt

- In case of dispute, Pristine Style decision shall be final and conclusive

- Final sale items are identified as such on their product information pages.

When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.

- Our products are all imported products, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail.

Pristine Style will process your returns within 10 working days after receiving the returned parcel.

If the goods are not successfully sent to the receiving country/address due to customs entry restrictions, other third-party transportation companies, or the sudden request for order cancellation by the customer, we do not provide any refund arrangements. We can only ship other goods or create a one-time online discount code for next online purchase. You can either choose 1) goods of the same value or 2) goods of higher value (the difference in the price of the goods need to be paid) or 3) online discount codes with the same value as the goods.

If there is a special request for a refund, the handling fee and transaction fee charged by Shopify will be deducted from the refund amount (3.0-3.9%+HK2.35 per transaction, depending on the customer's credit card issuance location and credit card type.). All deducted handling fees and transaction fees will be collected by Shopify only, and we do not collect any amount. Due to system constraints, we do not entertain partial refund requests.