Frequently Asked Questions
How long will it take for my order to ship?
Orders are processed within 2 business days of purchase.
Pre-order items are made to order and may take up to 21 business days to be prepared for shipment.
What is the estimated delivery time?
- Hong Kong: 1 - 2 business days
Taiwan: 2 - 3 business days
Overseas: 7 - 14 business days - Check here for your country/region
What is your return & refund policy?
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy.
Please refer to our policy here.
Shipping
Pre-order Items
All our products are made in Japan and South Korea and shipped to our warehouse in Hong Kong.
It may take 7-21 days for production and shipment to Hong Kong. You will receive notification and tracking details once we ship your purchases.
Tracked Shipping
Our items will be delivered by courier with tracking number for your peace of mind.
We use SF Express within Hong Kong and Taiwan and Hongkong Post e-Express for overseas.
- Estimated delivery time
Hong Kong: 1 - 2 business days
Taiwan: 2 - 3 business days
Overseas: 7 - 14 business days
Free Shipping
We offer free express shipping for purchases over the following amount:
Hong Kong: over HKD 700
Taiwan: over TWD 5,000
Overseas: ranging from USD 120 to US$ 325 [Click here to check for your region/country]